Privacy Policy
Last updated: December 12, 2025
1. Introduction
ZaoHub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our agricultural marketplace platform ("Platform").
By using ZaoHub, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Platform.
2. Information We Collect
Personal Information
- • Name, email address, phone number, and physical address
- • Government-issued identification (for farmer verification)
- • Bank account details (for payments)
- • Business registration documents (for verified farmers)
Transaction Information
- • Purchase history, payment records, and subscription details
- • Product listings, pricing, and sales data
- • Delivery addresses and logistics information
Usage Information
- • IP address, browser type, device information, and operating system
- • Pages visited, time spent, and interaction patterns
- • Location data (with your permission) for location-based services
3. How We Use Your Information
- To provide, maintain, and improve our Platform services
- To process transactions, payments, and manage subscriptions
- To verify user identities and prevent fraud
- To communicate with you about transactions, updates, and support
- To provide market analytics, pricing information, and agricultural insights
- To comply with legal obligations and enforce our Terms of Service
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With Other Users: Basic profile information (name, location) and product listings are visible to facilitate transactions
- With Payment Processors: Payment information is shared with Co-operative Bank to process transactions
- With Service Providers: We share data with logistics partners, cloud hosting providers, and analytics services
- For Legal Compliance: We may disclose information if required by law, court order, or government request
- For Safety: We may share information to prevent fraud, abuse, or harm to users
5. Data Security
We implement industry-standard security measures to protect your information, including:
- • Encryption of sensitive data in transit and at rest
- • Secure payment processing through certified payment providers
- • Regular security audits and vulnerability assessments
- • Access controls and authentication requirements
- • Secure data storage on protected servers
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing communications (transactional messages will continue)
- Data Portability: Request your data in a portable format
To exercise these rights, contact us at info@zaohub.co.ke.
7. Data Retention
We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records are retained for at least 7 years as required by Kenyan tax and financial regulations.
When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings, though this may affect Platform functionality.
We use cookies for authentication, session management, analytics, and preference storage. Third-party services (e.g., payment processors) may also use cookies.
9. Children's Privacy
ZaoHub is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through Platform notifications. Continued use after changes constitutes acceptance.
For questions about this Privacy Policy, contact us at info@zaohub.co.ke or visit our contact page.